You will need to have full access rights to the mailbox in order to show it in Outlook on the Web's folder pane. Open a Shared Mailbox in OWA (Webmail) Right-click your primary mailbox (typically your name) in the left navigation pane, and then choose Add Shared Folder. If you need it occasionally or prefer to keep the shared mailbox separate from your mailbox, use the second method and open it in a new browser tab.

Which way is better? If you want or need the mailbox always in the folder list, use the first method to add the shared folder. The shared mailbox will be listed at the end of the folder list. Type the beginning of the name of the shared mailbox in the field. If the correct account doesn't come up as you begin typing, click Search directory button. Click your photo in the top right corner. Click on More to expand the folder list.If you want to open the shared mailbox in the folder list under your folders, follow these steps: Click Open to open the mailbox in a new tab. Right-click the account you wish to add the folder to and then select Add shared folder.

Step 2 Shared folders must be manually added to your list of folders. Most people easily find the menu to open a shared mailbox in a new browser tab - click on the user photo in the upper right corner and select Open another mailbox then type the name of the mailbox you want to open. Step 1 Log into Outlook on the web with your and IdentiKey password.

Open shared mailbox outlook web